Refund policy

RETURN & REFUND POLICY

Your Satisfaction. Our Priority.

Last Updated: October 30, 2026

01. Our Promise

At PickMore.shop, we want every customer to enjoy a smooth and satisfying shopping experience. If something isn't right with your order, we're here to help and make things easier for you.

02. Return Eligibility

Customers may request a return or exchange if:

  • The product arrives damaged or defective.

  • The wrong product has been delivered.

  • The product received is significantly different from its description.

To qualify for a return, the item should generally be unused, in its original condition, and with its original packaging, where applicable.

03. Return Request Timeframe

Please contact us within 7 days of receiving your order if you experience any issue with your product.

Requests submitted after this period may not be accepted unless required by applicable law.

04. How to Request a Return

Returning an item is simple:

  1. Contact our customer support team through email or WhatsApp.

  2. Provide your order details and explain the issue.

  3. Share clear pictures or videos of the product if it is damaged or incorrect.

  4. Our team will review your request and guide you through the next steps.

Please wait for return approval before sending any item back.

05. Refund Policy

Refunds may be approved in situations involving damaged, defective, incorrect, or otherwise eligible returned products.

Since we primarily offer Cash on Delivery (COD) in Pakistan:

  • Approved refunds will be arranged through a mutually agreed payment method.

  • Customers may be asked to provide suitable bank or digital wallet details.

  • Refund processing time may vary depending on verification and payment arrangements.

For COD orders, refunds are not automatically issued in cash by the courier.

06. Exchange Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange, subject to product availability and approval.

Our support team will guide you through the exchange process.

07. Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

  • Products damaged due to customer misuse.

  • Items showing signs of use beyond reasonable inspection.

  • Products returned without original packaging, where packaging is essential.

  • Items specifically marked as non-returnable.

These exclusions do not affect any rights you may have under applicable law.

08. Shipping & Return Costs

If the return is due to our mistake, such as sending a damaged or incorrect product, we will arrange an appropriate return solution.

For other approved returns, shipping costs may be the customer's responsibility, subject to applicable law and the circumstances of the return.

09. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible. Please contact our support team as soon as possible.

10. Contact Our Support Team

Need assistance with a return, refund, or exchange? We're always happy to help.

Store Name: PickMore.shop

Email: pickmore.shop.customer@gmail.com

Phone / WhatsApp: +92 301 8434441

Website: https://PickMore.shop

Location: Pakistan

At PickMore.shop, your satisfaction is not just a promise; it's our commitment.